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1.0Workflow Conceptshttps://wfc.ibec.meThings to Consider - Workflow Conceptsrich600338<blockquote class="wp-embedded-content" data-secret="SptNITNZjN"><a href="https://wfc.ibec.me/things-to-consider/">Things to Consider</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://wfc.ibec.me/things-to-consider/embed/#?secret=SptNITNZjN" width="600" height="338" title="“Things to Consider” — Workflow Concepts" data-secret="SptNITNZjN" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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Things to Consider Queue Details Digital (Connect) WxCC Team Configuration Agent & Supervisor Features Expected Wait Time/Place SMS Standalone Agent Profiles Supervisor Custom Dashboard Priority Routing SMS WxCC Integration Supervisor profiles Supervisor Silent Monitor/Intercept Lookahead Routing Database Integration Visibility to other teams etc. Supervisor Agent Record Callback Workflows Supervisor State Control Scheduled Callback Work In...